To guarantee fast and reliable delivery, we collaborate with reputable carriers such as Australia Post and Sendle. The choice of carrier and shipping method will be determined by factors including your location, the size of the item, and any specific requirements. You can be confident that we will choose the most appropriate shipping method to ensure your purchase reach you promptly and safely.
Shipping costs are determined by factors including the weight, dimensions, and destination of the package. We aim to provide competitive shipping rates while ensuring the quality and reliability of our delivery services.
Once your order is dispatched, we will provide you with a tracking number or link so you can check the progress of your shipment. Please allow 48 hours for the tracking information to become available.
If you have not received your order within estimated delivery times, please contact us at ancpurewater@outlook.com with your details and order number, and we will investigate the issue for you.
In the rare event that your shipment arrives damaged or is lost during transit, please notify us immediately. We will work closely with the shipping carrier to resolve the issue.
It is essential to provide correct contact details and an accurate and complete shipping address. Please note that we do not accept PO Box addresses. Double-checking the shipping address will help avoid any delivery delays or misplacements. A&C Pure Water Treatment Pty Ltd will not be held responsible for shipments delivered to wrong contact and incorrect or incomplete addresses provided by the customer.
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