Shipping Policy

At A&C Pure Water Treatment Pty Ltd, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below:

Shipping Timeframes

For in-stock items, we aim to process and dispatch your order within 2 business days after receiving your payment. You will receive a notification when your order has shipped.
Estimated delivery times are subject to the shipping provider’s terms and conditions.

Shipping Methods

To guarantee fast and reliable delivery, we collaborate with reputable carriers such as Australia Post and Sendle. The choice of carrier and shipping method will be determined by factors including your location, the size of the item, and any specific requirements. You can be confident that we will choose the most appropriate shipping method to ensure your purchase reach you promptly and safely.

Shipping Costs

Shipping costs are determined by factors including the weight, dimensions, and destination of the package. We aim to provide competitive shipping rates while ensuring the quality and reliability of our delivery services.

Tracking and Notifications

Once your order is dispatched, we will provide you with a tracking number or link so you can check the progress of your shipment. Please allow 48 hours for the tracking information to become available.

If you have not received your order within estimated delivery times, please contact us at with your details and order number, and we will investigate the issue for you.

Damaged or Lost Shipments

In the rare event that your shipment arrives damaged or is lost during transit, please notify us immediately. We will work closely with the shipping carrier to resolve the issue.

Address & Contact Accuracy

It is essential to provide correct contact details and an accurate and complete shipping address. Please note that we do not accept PO Box addresses. Double-checking the shipping address will help avoid any delivery delays or misplacements. A&C Pure Water Treatment Pty Ltd will not be held responsible for shipments delivered to wrong contact and incorrect or incomplete addresses provided by the customer.

8. Contact Us


If you have any questions or concerns about this Privacy, please contact us at: